Join Boond, a fast-growing company specializing in ERP/CRM SaaS solutions. As a member of the Customer Onboarding team, you will be responsible for managing client deployments, continuously improving internal processes, and providing customer support. This position is based in Paris and offers numerous benefits, including a competitive salary, extra days off, and family health insurance. Lead a client deployment from start to finish, defining the implementation schedule and ensuring client training. Participate in improving internal processes and contribute to product developments by joining a squad alongside a Product Owner. Provide dedicated N1 support and assist the team when necessary. ✨ This will be a perfect match if you have… 3 to 5 years of experience in software deployment, project management, and/or Customer Success, ideally in a B2B SaaS environment. A true ease in traveling to client sites (Paris and occasionally in the region or internationally). You are comfortable mastering a CRM/ERP and understand the logic of software products. Excellent interpersonal skills and impeccable oral and written communication; you know how to engage, simplify, and build connections. A dynamic personality: your training sessions are never boring. Rigor, organization, and the ability to juggle multiple clients simultaneously. A minimum of B2 English: we also deploy internationally! You have a genuine interest in TECH: if working on a complex product and understanding how an API works are things that interest you, your place is with us. The little extra: you know the world of ESNs 🦊 The mega extra: you master Planhat (or a similar CSM tool), or you speak a third language (Spanish, Italian, Polish…). What we will offer you in addition to all this 🎁 : 💸 A packaged salary between 40k and 50k. 🏁 Start date according to your availability. 🏡 100% remote position based in Paris to be close to our clients. 🎓 Full-time permanent contract only. 🌴 3 seminars a year to meet and have fun! 😎 9 extra days off. 🏥 A family health insurance plan with Alan (no extra costs for your family). 💸 A remote work allowance of 110 euros net in addition to your salary! 🎁 A monthly budget of 200 euros for the coworking space of your choice! 🧘 Rituals where we come together around meditation, fitness, and yoga! 🤝 A company savings plan (PEE) valued at 300%. 💻 Coverage of your equipment (Mac, headset, monitor, keyboard, etc.). We can work with a cat on our laps, but the official pet is a fox! Customer Success Onboarding - Paris / IdF 🇫🇷 at Boond in Paris.
Original source: https://www.welcometothejungle.com/fr/jobs/customer-success-onboarding-paris-idf_BOOND_8JqjZ8d Source: Welcome to the Jungle