Terms of Sale

Purpose

These Terms of Sale govern the sale of paid promotional services offered on Pionra, consisting mainly of temporary promotion of posts and listings.

Sales are concluded with SMART GADGET HOME SARL (SIREN 814 564 407), a SARL registered with the Trade and Companies Register under Paris 814 564 407, with its registered office at 73 rue de l'Évangile (Centre 189 rue d'Aubervilliers, 9 voie A), 75018 Paris, France.

They apply to any order a user places for a promotional product available through the Pionra interface.

Products and prices

Promotions are sold in euros, including all taxes, with French VAT of 20% included in the displayed price.

Pionra may change its price list for future orders. The applicable price remains the price displayed when the order is confirmed.

Ordering

To order a promotion, users must have an active account, select eligible content, choose a product, check the requested targeting and then confirm the order.

The order becomes binding after payment is validated or, where manual processing is provided for, after explicit confirmation by Pionra.

Payment

Payment is processed through Stripe. Depending on the methods enabled on the merchant account, users may pay by card and, where applicable, SEPA direct debit or another method available in the payment interface.

Pionra does not store complete card details. Payment flows are secured by Stripe, acting as payment provider.

Invoicing

An invoice or receipt issued by Stripe is generated in euros for each confirmed order. VAT at 20% is shown separately, in accordance with applicable rules.

Users are responsible for the accuracy of their billing information.

Right of withdrawal

In principle, consumers have a 14-day right of withdrawal from conclusion of the contract, under Article L221-18 of the French Consumer Code.

However, for promotional services performed before that period expires, users expressly agree that performance starts immediately after payment and acknowledge waiving their right of withdrawal upon activation of the promotion, under Article L221-28 of the French Consumer Code.

Users expressly agree that the promotional service starts immediately after payment and acknowledge waiving their right of withdrawal upon activation of the promotion.

Duration and expiry

Each promotional product is activated for the duration stated at purchase: 7, 14 or 30 days depending on the selected product. At the end of that duration, the promotion expires automatically without tacit renewal.

In the event of an interruption attributable to Pionra, reactivation or a credit may be considered case by case.

Listing moderation

Pionra reserves the right to refuse, suspend or withdraw a promotion if the promoted content is contrary to the law, the Terms of Use, community safety or the platform’s editorial policy.

Where a promotion is refused for non-compliance before activation, Pionra refunds the full amount paid.

Disputes

In the event of a dispute, users are invited to contact Pionra first to seek an amicable solution. For consumer law disputes, customers may use the competent mediator free of charge:

Centre de Médiation de la Consommation des Conciliateurs de Justice (CMCC): www.cmcc-mediation.fr

Applicable law

These Terms of Sale are governed by French law. Failing an amicable agreement, French courts have jurisdiction, subject to protective rules applicable to consumers.