NKE Instrumentation is a recognized and innovative player in the oceanographic instrumentation and continental water monitoring markets. We design, manufacture and market probes and instrumented systems for in-situ measurement of physico-chemical and environmental parameters. As part of our development and through the creation of a position to complement our technical teams, we are recruiting a Technical Support Technician (M/F) responsible for meeting customer expectations, capable of receiving and managing complaints, ensuring equipment restoration and resolving installation problems. You will participate in organizing the after-sales service activity.
Your tasks:
- Ensure customer follow-up, listen to their needs;
- Be able to conduct an intervention operation in coastal areas;
- Master the technical documentation of systems and participate in their updates;
- Ensure or participate in the installation of our instrumented systems (Buoys): at sea, lake or river;
- Know how to analyze, synthesize and write a report in the context of equipment or product failures;
- Be a source of proposals for organizing or implementing preventive and corrective actions;
- Manage product returns for metrology;
- Participate in training client staff;
- Establish repair quotes and send to the client.
Beyond these tasks you will be called upon to work in technical support for our clients and to maintain these products at our facilities.
You have training at senior technician level, with experience monitoring electronic installations. You have skills in electronics, mechanics and IT. Knowledge of instrumentation would be appreciated. Methodical and rigorous, you meet client requirements for assistance or repairs. Available, autonomous and curious, you appreciate teamwork and have strong listening skills.
Fluent spoken English, written English essential, Spanish would be a plus.
Position to fill immediately.
English Spanish
Original source: https://candidat.francetravail.fr/offres/recherche/detail/211VPMN Source: France Travail