Ramen Takara France, a specialist in manufacturing authentic products that make up ramen - noodles, shoyu, shio, miso, jang paste, chashu, broths and more - is experiencing rapid growth. Our mission is to share Japanese culinary art by offering quality products with unique flavors. As part of our development in France and internationally, we are seeking a Customer Relations Officer and Exhibition Organizer to promote our expertise and ensure an exceptional customer experience.

Your main responsibilities

• Manage customer requests by phone and email.
• Communicate with customers in French, English, and Chinese, and ideally in Japanese.
• Provide quick and tailored solutions to issues encountered.
• Ensure follow-up on orders and deliveries.
• Participate in implementing actions to improve customer experience.
• Collaborate with sales and logistics teams to ensure optimal service.
• Analyze customer feedback and propose improvement ideas.
• Participate in organizing exhibitions in France and internationally.
• Represent the company to our clients and partners.

Required skills and qualities

• Excellent communication skills in French, English, and Chinese; mastery of Japanese would be a real asset.
• Strong oral and written expression.
• Sense of listening, customer service orientation, and problem-solving ability.
• Organization, autonomy, and priority management.
• Proficiency with IT tools, particularly Office and Axonaut.
• Comfort with intercultural relationships.
• Interest in Japanese cuisine or Asian culture is a plus.
• Availability for business travel to our clients in Paris and Lille, as well as for exhibitions in France and internationally.

Education and experience

• Bachelor's degree +2 minimum in commerce, customer relations, or equivalent.
• Previous experience in a similar position is appreciated.
• Good knowledge of Asian markets and their cultural particularities is a plus.

Why join Ramen Takara France?

• A growing company with international scope.
• A dynamic and passionate team.
• A work environment that values cultural diversity.
• The opportunity to participate in the development of a company specialized in ramen and Japanese cuisine.

English, Mandarin Chinese

Original source: https://candidat.francetravail.fr/offres/recherche/detail/212KCTL Source: France Travail