In brief

• The rights certificate is essential to prove your affiliation with Health Insurance.
• It can be obtained online, by phone, or in person depending on your scheme.
• The paper copy provided with the Vitale card does not serve as a rights certificate.

Who can take the steps

The procedures vary depending on your social security scheme: the general scheme or another scheme (MSA, public service mutuals, special schemes).

Steps

For affiliates of the general scheme

You have several ways to obtain a rights certificate:

1. Online via your ameli account You can download the certificate from your ameli account in the "My procedures" section. If you do not have an account yet, you can create one online, by phone, or at a reception point.

2. Via the mobile app You can obtain the rights certificate from the Compte ameli app for smartphones, available on the App Store and Google Play. Ameli has provided a video explaining how to retrieve your rights certificate online.

3. In person You can go to a reception point of your health insurance fund.

4. By phone If you do not have an ameli account and cannot travel, you can contact an advisor by phone.

Where to address? Health Insurance - 3646 This number allows you to obtain information about your rights and procedures, ask a question about your file, report a change in situation, check your reimbursements, or even obtain a rights certificate.

Opening hours: Open Monday to Friday. Hours may vary depending on your department. Generally, opening hours are at least from 8:30 AM to 5:30 PM.

Specific numbers:

• From Mayotte: dial 02 69 61 91 91 (Monday to Thursday from 7:30 AM to 2:30 PM, Friday from 7:30 AM to 12 PM).
• From abroad: +33 1 84 90 36 46 (free service + cost of a call).

Tip: To facilitate responses and for identification, remember to have your Vitale card ready before contacting Health Insurance.

5. By video interpretation If you are deaf or hard of hearing, you can contact an advisor via video interpretation.

For affiliates of other schemes

For individuals affiliated with a scheme other than the general scheme, you need to contact the relevant organization. They will inform you how to request the rights certificate (e.g., by email, phone...).

Examples of schemes:

• MSA (Agricultural Social Mutuality)
• Public service mutuals (for certain public agents)
• Special social security schemes (RATP, SNCF...)

Documents

No specific documents are mentioned as required for the request itself, but it is recommended to have your Vitale card handy during a phone contact to facilitate identification.

Cost

The service is free. However, the call to 3646 is subject to the cost of a call (from a landline or mobile phone). From abroad, the cost of an international call applies.

Deadlines

This information varies depending on the situation and the method chosen (immediate online, variable delay by phone or in person).

Pitfalls to avoid

• Do not confuse the rights certificate with the paper copy of the information contained in your Vitale card. This copy, sent along with the card, does not serve as a rights certificate.

Usefulness of the rights certificate

This certificate is essential to prove affiliation with Health Insurance, especially in the following situations:

• With certain healthcare professionals
• During hospitalization
• In case of new employment in a company
• For subscribing to health insurance
• For enrollment in a daycare

Who can help me?

If you are under the general scheme, your contact is the Primary Health Insurance Fund (CPAM). If you are under the agricultural scheme, it is the Agricultural Social Mutuality (MSA).

You can find a local contact by using the online service Pivot Local on service-public.fr.

Official source

Fiche service-public.fr Verified on June 11, 2025 - Public Service / Directorate of Legal and Administrative Information (Prime Minister)